indro Casino & Sportsbook Terms

When you open an account on indro, you agree to the terms that govern your use of our platform. We set out these terms to clarify what we offer, what we expect from you, and how we handle disputes, payments, and account security. Our terms apply to all users accessing indro from supported jurisdictions, whether you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer.

This page covers account opening, deposit and withdrawal rules, bonus terms, dispute resolution, and jurisdiction restrictions. We encourage you to read these terms carefully before you fund your account. If you have questions about any section, our support team is available in English and Indonesian to clarify our policies.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account opening and eligibility on indro

To open an indro account, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online wagering is prohibited. When you register, you provide your name, email, phone number, and date of birth. We verify this information against our records and may request additional documentation to confirm your identity.

Your indro account is personal and non-transferable. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from unauthorized use of your account if you have failed to protect your credentials.

Deposits, withdrawals, and payment methods on indro

We accept deposits through six e-wallet methods—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—and four bank transfer options: mobile banking, local payment, online payment, and e-wallet virtual accounts. E-wallet deposits confirm instantly; bank transfers settle within one to two business days. We do not charge indro-side deposit fees, though your payment provider may apply their own costs.

Withdrawals follow the same payment method as your most recent deposit for security and traceability. Your first withdrawal requires Know-Your-Customer (KYC) verification: government-issued ID and proof of address dated within three months. We conduct verification within standard business windows. Once verified, subsequent withdrawals process without additional document requests. E-wallet withdrawals typically complete within one to two hours after approval; bank transfers settle within one to two business days. We do not guarantee processing times, as these depend on your payment provider's systems.

We at indro process all withdrawals through verified payment methods to protect your funds and comply with anti-money-laundering regulations.

Bonus terms and promotional offers

We may offer promotional bonuses to new or existing users. Any bonus offer is subject to specific terms, including minimum deposit amounts, wagering requirements, and game restrictions. We display these terms clearly when you claim a bonus. Bonuses are non-transferable and may expire if not used within a specified period. We reserve the right to modify or withdraw bonus offers at any time.

If we detect abuse of bonus terms—such as claiming multiple bonuses using different accounts or exploiting system errors—we may forfeit the bonus and any associated winnings. We at indro monitor all accounts for suspicious patterns and reserve the right to investigate and take action as needed.

Game rules and settlement on indro

All games on indro—including live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sports betting (Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP), and esports markets (Mobile Legends, Free Fire, PUBG Mobile)—are governed by specific rules published in each game's help section. We settle all bets according to these rules. If a game malfunction occurs, we void affected bets and return stakes to your account.

We do not offer our services in jurisdictions where online wagering is prohibited. Users across Indonesia—Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions—access the same game mechanics and settlement rules. It is your responsibility to verify that your use of indro complies with local law.

Dispute resolution and complaints

If you believe we have made an error in settling a bet or processing a withdrawal, contact our support team with details of your complaint. We investigate disputes within standard business windows and respond with our findings. If you are not satisfied with our response, you may escalate your complaint to our compliance team for further review.

We maintain records of all transactions and game outcomes. These records are available to you through your account dashboard and can be provided to support your dispute. We aim to resolve all complaints fairly and transparently.

Data protection and privacy on indro

We collect and process your personal data to operate indro, verify your identity, process payments, and comply with legal obligations. Your data is stored securely and accessed only by authorized staff. We do not share your data with third parties except where required by law or to process your payments. For full details, see our Privacy policy

We use standard security practices to protect your account and payment information. However, no online system is completely secure. We encourage you to use strong passwords and enable two-factor authentication if available.

Jurisdiction and liability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of indro comply with their own jurisdiction's law. We are not liable for any legal consequences arising from your use of indro in a prohibited jurisdiction.

We at indro provide our platform on an "as-is" basis. We do not guarantee uninterrupted service or error-free operation. We are not liable for losses resulting from service interruptions, technical errors, or unauthorized access to your account (unless caused by our negligence). Our liability is limited to the amount you have deposited on indro.

Changes to these terms

We may modify these terms at any time. We will notify you of material changes via email or through your indro account dashboard. Your continued use of indro after notification constitutes acceptance of the updated terms. If you do not agree with any changes, you may close your account.

Contact and support

If you have questions about these terms or need assistance, contact our support team through the indro support form or email. We respond in English and Indonesian during standard business hours. For urgent account security matters, we prioritise responses and may escalate your case to our compliance team.

These terms are governed by the laws of the jurisdictions in which indro operates. Any disputes arising from these terms or your use of indro will be resolved through our dispute resolution process as outlined above. By using indro, you agree to these terms and our Privacy policy