indro Platform Privacy Notice

This page describes what we collect when you use indro and how we keep that data protected. We at indro gather information only to operate our platform, process your deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, verify your account identity, and settle your withdrawals. We do not sell your data to third parties; we share it only with payment processors and regulatory authorities where required by law.

Our privacy practices reflect our commitment to transparency. This notice explains which data we collect, how we use it, how long we keep it, and what rights you have over your information. We also detail how we protect your data through encryption and standard security practices, how cookies function on indro, and how to contact us if you have concerns about your privacy.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What data we collect on indro

We collect information in three categories: account data, transaction data, and behavioural data. Account data includes your email address, full name, date of birth, national ID or passport number, phone number, and postal address. We request this information when you create your indro account and verify your identity before your first withdrawal. Transaction data encompasses payment method details (e-wallet account information, bank account numbers, virtual-account references), deposit and withdrawal amounts, settlement status, and timestamp records. Behavioural data includes your login times, games you access, bet types you select, and pages you visit on indro.

We collect account and transaction data through explicit submission—you enter this information into our forms. We gather behavioural data automatically through cookies and server logs as you use indro. We do not collect data on your own payment-method balances, credit scores, or financial history outside indro; we see only what you share with us and what our payment processors transmit during transaction settlement.

How we use your information on indro

We at indro use account data to set up and maintain your profile, verify your identity through government-issued ID and address proof, and process your withdrawal requests. We use transaction data to settle bets, track deposits and withdrawals, detect fraud, and comply with anti-money-laundering regulations. We use behavioural data to improve indro's interface, detect technical issues, and identify suspicious account activity that may indicate compromise or misuse.

Our payment processors—the companies that operate DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet services—receive your name, account identifier, and transaction amount to complete your deposit or withdrawal. These processors have their own privacy policies; we recommend reviewing them if you have concerns about their practices. We do not share your indro password, your full gaming history, or your account balance with any third party except where required by law (such as responding to court orders or regulatory investigations).

We keep your data on indro only as long as necessary to fulfill our purposes or comply with legal obligations.

Data retention and your rights on indro

We retain account and transaction data for a minimum of five years after your account closure or final transaction, as required by anti-money-laundering regulations. We store behavioural data (login records, game activity) for one year; after that, we delete or anonymize it. If you request deletion of your indro account, we remove your personal data from active systems within standard response windows, but we retain transaction records as required by law.

You have the right to access, correct, or delete your personal data on indro. You can update your email address, phone number, and postal address directly in your account settings. If you wish to download a copy of all data we hold about you, or if you believe our data on you is inaccurate, contact our support team with your request. We will respond within standard business windows. You also have the right to request that we stop using your data for a specific purpose (such as behavioural analysis), subject to our legal obligations to retain transaction records.

Cookies and tracking on indro

We use cookies to keep you logged into your indro account, remember your preferences (such as your preferred language or game categories), and track which pages you visit so we can improve our interface. These cookies are essential for indro to function; without them, you would need to re-enter your login credentials each time you visit. We use first-party cookies only (set by indro itself); we do not use third-party cookies from advertisers or analytics providers.

Your browser settings allow you to disable cookies; however, disabling them will prevent you from using indro's core features (logging in, placing bets, withdrawing funds). We do not use cookies to track you across other websites or to build a profile of your activity outside indro.

Data security and international transfers

We protect your data on indro through encryption (HTTPS for all web traffic, encrypted storage for sensitive information) and standard security practices (firewalls, access controls, regular security audits). Our servers may be located outside your jurisdiction; by using indro, you consent to your data being transmitted to and stored in countries outside Indonesia. We ensure that any data processors we work with (such as cloud hosting providers) maintain security standards equivalent to our own.

We do not guarantee that our security is impenetrable; no online system is completely risk-free. If we detect a data breach affecting indro accounts, we will notify affected users via email and provide guidance on securing their accounts. We encourage you to use a strong, unique password on indro and to enable additional security measures if available.

Contact us about your privacy on indro

If you have questions about our privacy practices, wish to exercise your rights, or believe we have mishandled your data, contact our support team through the indro support form or email. We respond in English and Indonesian during standard business hours. If you believe we have violated your privacy rights and our response is unsatisfactory, you may lodge a complaint with the data protection authority in your jurisdiction (if one exists).

Summary of our indro privacy commitments

We at indro collect only the data necessary to operate our platform, process your deposits through familiar payment methods, verify your identity, and settle your withdrawals. We use your information only to provide indro's services, prevent fraud, and comply with legal requirements. We do not sell, rent, or trade your personal data; we share it only with payment processors and regulatory authorities as required by law.

Your data on indro is encrypted, stored securely, and retained only as long as necessary. You have the right to access, correct, or delete your information; you can exercise these rights by updating your account settings or contacting our support team. Our servers may sit in jurisdictions outside Indonesia, but we ensure all data handlers meet our security standards.

This privacy notice may be updated to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice on indro. Your continued use of indro after any changes indicates your acceptance of the updated notice. We encourage you to review this page regularly to stay informed about how we handle your data. For any privacy concerns, contact us through our support channels in English or Indonesian.